Wasabi IT Services

Key Service Differentiators &
Service Quality

We work in close partnership with our clients from the initial consultation through to the delivery and support of the executable system. We have strong skills and experience to implement advanced IT services to suit your specific requirements, which strictly use the professional IT consultants and qualified on-site IT resources to deliver world-class IT solutions and services based on good practises on ITIL framwork.

Quality is of prime importance. We believe in sustained quality as a critical factor for our continued success and growth and as a clear differentiator of our capabilities. Our consistent factor on quality benchmarks enable us to isolate weak links and assist in identifying ways and means of improving our processed and adopt good practices.

Our quality policy is aimed at accomplishing high standards of service by:

            - Effectively maintaining a Quality of Service
            - Continual Service Improvement
            - Training and Development of every member of the organization
            - Deploying the most appropriate technology and infrastructure

	Regular reviews of SLAs to improve Service to users		Appropriate staffing levels to ensure SLA adherence

	Cross trained staff. Additional trainings not to impact Service to users		Regular improves of Technical and Soft skills to all resources to ensure a Quality of Services

	Dedicated training program for language skills		Effective, periodic reporting and improvement plans

	Always working as Business partner, NOT customer		Ongoing updates to user information as required

	Ownership of tickets by Helpdesk and regular follow ups with users / L2 team as required		Helpdesk can guide users with Self-Service options available

	Routine Quality checks to ensure proper ticket / call handling		Strictly use the professional IT consultants and qualified on-site IT Resources to deliver world- class IT solutions and services